Privacy Policy

1. Introduction

TECHNOVISE ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

This policy applies to all personal data processed by TECHNOVISE as a data controller, in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and applicable French data protection laws.

By using our website, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website.

2. Data We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide when using our services:

• Contact Form Data: Name, email address, company name, phone number, and message content when you submit inquiries through our contact forms.
• Business Communications: Information exchanged during consultations, meetings, or email correspondence.
• Newsletter Subscriptions: Email address if you subscribe to our updates.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information:

• Device Information: Browser type, operating system, device type, and screen resolution.
• Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths.
• Technical Data: IP address, referring URLs, and access timestamps.

2.3 Cookie Data

We use cookies and similar tracking technologies to collect information about your browsing activities. For detailed information, please see our Cookies section below or manage your preferences via our Cookie Settings.

3. Legal Basis for Processing (GDPR)

Under the GDPR, we must have a valid legal basis to process your personal data. We rely on the following legal bases:

3.1 Consent

Where you have given explicit consent for specific processing activities, such as:

• Receiving marketing communications and newsletters
• Setting non-essential cookies (analytics and marketing)

You may withdraw your consent at any time by contacting us or using the relevant opt-out mechanisms.

3.2 Contractual Necessity

Processing necessary for the performance of a contract or to take pre-contractual steps at your request:

• Responding to your inquiries and providing requested information
• Delivering consulting services you have engaged
• Managing our business relationship

3.3 Legitimate Interests

Processing necessary for our legitimate business interests, provided these do not override your rights:

• Improving our website and services
• Ensuring network and information security
• Conducting business analytics

3.4 Legal Obligation

Processing necessary to comply with legal obligations, such as maintaining business records for tax and accounting purposes.

4. How We Use Your Data

We use the information we collect for the following purposes:

• Service Delivery: To respond to inquiries, provide consultations, and deliver our services.
• Communication: To send you relevant information about our services, updates, and industry insights (with your consent).
• Website Improvement: To analyze usage patterns and improve our website functionality and user experience.
• Security: To protect against unauthorized access, fraud, and other security threats.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Business Operations: To manage our business relationships and administrative functions.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Contact Form Submissions: 3 years from the last interaction, unless an ongoing business relationship exists.
• Client Records: Duration of the business relationship plus 10 years for legal and accounting requirements.
• Marketing Consents: Until consent is withdrawn.
• Analytics Data: 26 months maximum (anonymized/aggregated data may be retained longer).
• Cookie Data: As specified in our cookie consent settings (varies by cookie type).

After the retention period expires, data is securely deleted or anonymized.

6. Data Sharing & Processors

We do not sell your personal data. We may share your information with trusted third parties in the following circumstances:

6.1 Service Providers (Data Processors)

• Hosting Provider: [Hosting Provider Name] – for website hosting and infrastructure.
• CRM System: [CRM Provider Name] – for managing customer relationships and communications.
• Analytics: Google Analytics – for website usage analysis (with IP anonymization enabled).
• Email Service: [Email Provider Name] – for sending newsletters and communications.

All processors are bound by data processing agreements that ensure GDPR compliance.

6.2 Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our legal rights.

6.3 Business Transfers

In the event of a merger, acquisition, or asset sale, personal data may be transferred to the acquiring entity.

6.4 International Transfers

Some of our service providers may process data outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place, including:

• EU-US Data Privacy Framework (where applicable)
• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions by the European Commission

7. Your Rights Under GDPR

As a data subject, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data ("right to be forgotten").
• Right to Restriction: Request limitation of processing in certain circumstances.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests or direct marketing.
• Right to Withdraw Consent: Withdraw previously given consent at any time.
• Right to Lodge a Complaint: File a complaint with the supervisory authority (CNIL in France).

To exercise any of these rights, please contact us using the details provided below. We will respond within one month of receiving your request.

8. Cookies & Tracking Technologies

We use cookies and similar technologies on our website. Cookies are small text files stored on your device that help us provide and improve our services.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly. Cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website (requires consent).
• Marketing Cookies: Used to deliver relevant advertisements (requires consent).

8.2 Managing Your Preferences

You can manage your cookie preferences at any time by clicking "Cookie Settings" in our website footer. You can also configure your browser to block or delete cookies, though this may affect website functionality.

8.3 Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We do not control these cookies. Please review the privacy policies of these third parties for more information.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure hosting with regular security updates
• Access controls and authentication mechanisms
• Regular security assessments and monitoring

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a new "Last updated" date.

We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: